In this Business Talk with Michael Avery interview, Willie du Preez discusses how BPO is transforming retail and logistics processes in South Africa.
Du Preez is the Managing Director at Programmed Process Outsourcing (PPO) and boasts over 13 years of experience in designing executive-level productivity strategies.
As the Managing Director at PPO, du Preez leads the design and delivery of solutions which help organisations enhance operational performance, reduce risk, and focus on strategic priorities.
Prior to joining PPO, he held multiple other notable management roles where he refined his leadership skills.
This includes:
- CSG Resourcing – Chief Executive Officer
- BDM Staffing – Chief Executive Officer
- Capital Africa – Operations Executive
- Capital South Africa – General Manager
- Pioneer Foods – Bakery Manager
Du Preez holds a Bachelor of Commerce from the University of South Africa.
The interview
In this Business Talk interview, du Preez provides a brief overview of what BPO is and why retailers or warehouse managers should embrace it over just hiring new employees.
Du Preez outlines the biggest cost leaks of in-house models and reveals how BPOs help retailers and warehouse operators scale their operations up and down during peak and non-peak periods.
He also explains why BPO is superior to TES models and shares a few examples of cases where PPO has helped its clients manage peak periods through its BPO offerings.
Du Preez concludes the interview by highlighting how a company can identify the right BPO provider for its needs.
Watch the interview with Willie du Preez below.
